Villa Ocean View Resort > Guest Survey

Guest Survey

Name*

Your Email*

Front desk and reservations

  • Was your booking taken properly?
     Yes No
  • If you made any phone inquiries, were the phones answered without delay?
     Yes No
  • Did the Front Office and Reservation staff answer your inquiries in an accurate and timely manner?
     Yes No
  • Was the check in/ check out process to your satisfaction?
     Yes No
  • Did the check in/ check out process take more than 30 minutes?
     Yes No
  • Was the Front Office and Reservation staff friendly and helpful?
     Yes No
  • Was there any particular staff members who were specially helpful?
  • Was the lobby clean and meet your standards?
     Yes No
  • Is there anything we can do to improve?

Your room

  • Was the room ready on time?
     Yes No
  • Was the luggage if any, delivered to your room properly?
     Yes No
  • Did a Front Desk Manager accompany you up to your room and show you the room?
     Yes No
  • Did the Housekeeping staff answer your inquiries in an accurate and timely manner?
     Yes No
  • Was the Housekeeping staff friendly and helpful?
     Yes No
  • Was there any particular staff members who were specially helpful?
  • Was the room, balcony and bathroom clean and meet your standards?
     Yes No
  • If any issues, were they solved and within 30 minutes?
     Yes No
  • Is there anything we can do to improve?

Restaurant and Bar

  • Did the Restaurant and Bar staff answer your inquiries in an accurate and timely manner?
     Yes No
  • Was the Restaurant and Bar staff friendly and helpful?
     Yes No
  • Was there any particular staff members who were specially helpful?
  • Was the restaurant and bar clean and meet your standards?
     Yes No
  • Was your order taken and food received on time (in less than 30 minutes)?
     Yes No
  • If you ordered room service, were you happy with the service?
     Yes No
  • If you ordered room service, was the order taken and food received on time (in less than 45 minutes)?
     Yes No
  • If any issues, were they solved in a timely manner?
     Yes No
  • Did the meals meet your standards?
     Yes No
  • Is there anything particular you would like to see in the menu?
  • Is there anything we can do to improve?
  • Captcha* 2141956794 Guest Survey